Our accessibility statement
Clear Mobile Accessibility Statement
In this section we describe the ways in which you can use our website and our products and services in a way that works best for you. It also includes links if you need more information.
We have developed a clear and simple website that focuses not only on complying with standards, but also on delivering an excellent online experience to the widest possible audience, including users with disabilities.
The Standards this website complies with
The site is designed in accordance with priority 1, 2, and 3 guidelines of the W3C Web Content Accessibility Guidelines and the Irish National Disability Authority Guidelines for Web Accessibility. We have developed the portal and app services for ease of registration and use.
Page Layout and Navigation
Pages on the website are structured as follows:
- Header links– links to the homepage, Contact Us, About Us
- Search box– key word searching of the website
- Main navigation– links to the main sections of the web site
- Content – main content for that page, structured using headings and paragraph elements
- Sub navigation– when you select a category in the main navigation panel, a list of further navigation links is available for that section
Products and Services we offer
Irish Text Relay Service – ITRS
Clear mobile customers can access to the Irish Text Relay Service (ITRS), which is a service to facilitate deaf or hard of hearing people to make and receive calls. The full details of the service are available at www.itrs.ie
The service translates text into voice and voice into text to facilitate a person with a hearing disability in making and receiving important calls in the Republic of Ireland. Calls are relayed through an ITRS agent who performs this translation.
The ITRS App is available on iOS through the App Store, on Google Play for android or via your PC using the ITRS web client.
To use the ITRS app you must first register the phone number you will be using to make and receive calls on the app. Please click here to register and you can also access details on how to make and receive calls and other important app features.
Accessible Directory Enquiries - 196
If you have a vision impairment and have difficulty reading the phone book you can register to avail of a free directory enquiry service. You can contact 1800 574 574 to obtain a registration form. As part of registration, you will need to provide certified confirmation that you are eligible to register for the 196 service. Once you are registered, you will be allocated a special PIN number, which you then provide, to the 196 operator each time you make a directory enquiry.
Our default bill is online and we offer a range of accessible billing options. We make use of simple dark coloured text on a white paper background, terms on the bill are standard, applied consistently and in clear language.
The e-bill is compatible with ‘Read out Loud’ pan and zoom functionality. We also liaise with the NCBI for braille bill requests from our customers.
Please contact us directly at any time if you need to discuss your billing requirements.
Our price plan is simple and includes unlimited calls, texts and data so the allowances needed are included in the plan.
The Emergency 112 SMS Service
The 112 SMS service lets deaf, hard of hearing and speech-impaired people in the Republic of Ireland send an SMS text message to the Emergency Call Answering Service (ECAS) where it will be passed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard. You must REGISTER for the service and you can find out how it works on their website www.112.ie.