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Using your Internet abroad

While roaming, please ensure that your APN in your device are set to Without these settings, your data Experience may not work abroad.

For instructions on how to change your APN settings, please visit FAQ “Getting Started” and review “My Data Connection is not working”. Alternatively you can contact us on Live Chat Monday-Saturday 10am-6pm who will be able to assist you.

Can I use my phone while roaming in the EU?

Yes, you can use your unlimited calls and texts as well as 10GB of data at no extra cost.

Make sure you have enabled your data roaming on your device to use your data allowance.

How will I know I've used my EU roaming data allowance?

You will receive a text message when you reach 80% and 100% of your 10GB data allowance.

What countries are included in the EU?

For a full list of all countries covered under EU roaming rates please see here

What are the roaming costs outside of the EU?

For a full list of prices for roaming outside the EU, such as USA and Canada, please see here