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Getting started

I signed up and placed my order, now what?

We're delighted you've chosen Clear Mobile as your provider.

You should expect to receive your new sim card from us within 3-5 days in the post.

Look out for an email “Complete your online set up” which you will need to complete to access your online account to view your bills and chat to care.

I've received my new sim card, what do I do next?

If you have requested a new number, then your sim is ready to use. Pop it into your phone and away you go.

If you have requested to move your number over from another network, this will be completed on the day/time you chose. Once your previous sim stops working, this is your cue to pop your Clear Mobile sim into your phone.

How do I know what my new mobile number is?

Your new mobile number is shown in your letter attached to your “Clear Terms” email from Clear Mobile, please save this somewhere safe.

How do I unlock my phone from another network?

If you are bringing your handset from another provider which is locked to the network, you will need to contact your previous provider in order for the handset to be unlocked.

I didn’t receive a confirmation email

When you sign up, we will send you an email with all the information you need to know. Make sure to check your junk folder if you didn’t receive it.

My data connection is not working

In the unlikely event that after popping your new Clear Mobile sim into your phone you don’t have a data connection, please try the following steps:

  • Restart your phone
  • If you are still experiencing issues please update your APN settings

Android users: Go to Settings > Connections > Mobile Networks > Access Point Names> Add and enter the following details in the fields:

  • Name: Clear Mobile Internet
  • APN:
  • Authentication type: PAP or CHAP
  • APN Type: default
  • Click Save
  • Ensure you select this APN from the menu

Apple users: Go to Settings > Mobile Data > Mobile Data Network > APN and enter the following into the field: > select left arrow to save settings.

If updating your APN settings does not resolve the issue please contact us through Live chat or on our social media channels.